Resume ~ Melissa P. Bartlett

Professional Experience

Associate Director, HR Information Systems
North Carolina Baptist Hospital, Winston-Salem, NC
December 2004 to December 2007

Selected Accomplishments:

Implemented PeopleSoft eRecruit and eRecruit Manager Desktop modules. Developed the Candidate Gateway and Talent Acquisition Manager intranet site and eLearning modules to educate system users and communicate system information. Developed instructor-led training for employment staff and application support options for managers and employees.
Implemented PeopleSoft Position Management. Prior to Position Management, the organization had no way to systematically determine reporting relationships and span of control.
Implemented PeopleSoft FMLA module. Developed the FMLA intranet site, and enabled and tracked the online FMLA training.
Implemented improvements and additional functionality in several PeopleSoft employee self-service modules: eBenefits, eDevelopment, ePay, eProfile, eRecruit.
Implemented the ASPIRE Reward and Recognition System. The system enabled both peer and management recognition. Developed an intranet site to communicate information, details, and frequently asked questions about the R & R program.
Implemented an eCommerce website for the North Carolina Baptist Hospital Gift Shop located at www.ncbhgiftshop.com. The website enables consumers to order flowers and gifts for delivery to patents and employees and increased gift shop revenue.
Implemented the Employee infiNet Café and the Allegacy Financial Center. The infiNet Café provided employees with a secure, comfortable environment to access online HR and intranet resources. The financial center provided employees and visitors with onsite banking services and patients and visitors with Internet access.
Implemented new HR and InfiNet kiosk workstations throughout the Medical Center and doubled the number of kiosks in the HR Lobby. New workstations provided increased functionality and comfort and were accessible for all Medical Center employees. (Previously the kiosks were accessible by hospital staff only.)
Outsourced the employment verification process by implementing TALX's The Work Number employment verification solution. This process redesign eliminated related administrative tasks and enabled staff to focus on and provide more value-added services. Developed intranet site to communicate the service and provide additional information and training.
Developed an intranet site for Employee Health Services to enable better communication and information access.
Implemented Aon Consulting's Loyalty Institute Employee Loyalty Survey. Provided data and technical resources for the implementation. Distributed management survey reports via the organization's secure web reporting system.
Ensured all hospital employees had email accounts. This project resulted in the creation of 500+ email accounts for existing employees. It facilitated the successful implementation of new systems that required employee email and enabled more reliable communication with the employee population.
Converted employee PeopleSoft self-service IDs to medical center network IDs. Transferred the process of creating network IDs from Information Services to HRIS and HRIS began generating network IDs from new hire data. This process improvement eliminated the need for employees to remember two IDs and passwords and eliminated the need for managers to request network IDs for new employees. Automated the ID termination process to use termination data, again eliminating the need for managers to initiate the ID deactivation process.
Became one of the first departments in the medical center to utilize the Microsoft SharePoint technology. Developed several HR SharePoint sites, including:
an HR projects site — enabled tracking and collaboration on division projects;
an HR Reports and Metrics site — served as a central repository for HR reports and metrics. Ensured that all HR staff referenced the same data and reduced inconsistent information among individuals and groups;
an HR Shared Learning site — enabled staff to share information and knowledge acquired from seminars, conferences, etc.
Developed new organizational metrics for turnover, new hire turnover, and vacancy; created reports to display monthly performance; and distributed reports to leadership and management via the organization's secure web reporting system.
Implemented the medical center digital signage system to enable increased employee communication and broadcast important medical center news.
Developed the Wake Forest University Baptist Medical Center Carpooling Connection website. Website was designed to connect employees wanting to carpool to work; featured on FOX 8 news.
Reengineered the internal transfer process. Developed an internal career opportunities website and an online internal transfer form. Enabled employees to view job openings online rather than visit a physical posting board; resulted in a greater volume of internal applicants and more internal hires; streamlined the process for HR staff.
Streamlined the employee ID replacement process. Created an online ID replacement form which eliminated the need for employees to come to HR to request a new badge and freed up the HR front desk staff from walk-in replacement ID requests.
Restructured the HRIS department to create moresynergy and collaboration among the HR business units and positioned the department to better respond to customers, goals, and initiatives. Created new positions and up-skilled existing staff.

Business Process Analyst, HR Administration
North Carolina Baptist Hospital, Winston-Salem, NC
March 2004 to December 2004

Selected Accomplishments:

Developed the business cases for three PeopleSoft applications: eRecruit Manager Desktop, HR Portal Pak, and PeopleSoft's Enterprise Learning Management System. Presented the cases to the decision-making committee and received approval to purchase all applications. eRecruit Manager Desktop had been rejected twice in previous years.
Built a web-based exit interview system and contracted with a third party vendor to conduct the organization's exit interviews using the new system. Included creation of new termination codes to better reflect why employees leave.
Developed a New Hire Turnover database and reports. Generated monthly activity and performance reports that were distributed to management on a monthly basis.
Began tracking HR key performance indicators using the organization's balanced scorecard system.
Implemented the organization's first HR Technology Strategic Plan. Created a decision-making tool to aid HR Leadership in prioritizing needs and analyzing related solutions. Led strategic planning meetings and collaborated with vendors on potential solutions.

Instructional Technology Specialist, Organizational Development
North Carolina Baptist Hospital, Winston-Salem, NC
September 2002 to March 2004

Selected Accomplishments:

Designed eLearning courses for HIPAA, Corporate Compliance, and Infection Control. Developed a web-based system to track eLearning course completion.
Defined the business requirements and designed the schematics for a custom PeopleSoft tuition reimbursement module. This custom application enabled better tracking and management of the tuition reimbursement program.
Designed, developed, and maintained the Organizational Development intranet site.
Administered a web-based survey tool and designed surveys. Trained others on using the tool, creating surveys, and customizing reports.
Collaborated with clients and internal team members to develop content for communication initiatives. Served on communication taskforces charged with creating integrated communication strategies and identifying effective mediums with which to communicate.
Worked with colleagues to plan, coordinate, and deliver leadership retreats.
Produced the quarterly Organizational Development magazine, The Leader. Magazine included the schedule for upcoming course offerings, management articles and resources, and information on hospital programs and initiatives.

Media Design and Development Contractor ~ Web, Electronic, Print
Client Organizations included North Carolina Baptist Hospital, Carolinas Medical Center, Piedmont Systems, and others
September 2000 to September 2002

Selected Accomplishments:

Designed, developed, and produced informational and marketing media, both print and electronic, including websites, e-stationery, banner ads, presentations, training materials, newsletters, and brochures. Created custom graphics, animations, and logos. Coordinated and facilitated the introduction of new products and services.
Collaborated with the VP of Human Resources to develop a high-impact Board presentation to communicate the Human Resources Strategic plan.
Partnered with the Director of Organizational Development at a large financial institution to develop an educational presentation to train branch managers on the organization's hiring process.
Teamed with HR Project Specialist and external producer to plan and execute filming of a 540-scene video production project resulting in six high impact corporate videos used for recruitment, screening, and onboarding.
Partnered with Employee Development departments in two organizations to develop an internal course catalog and magazine.
Worked with a point of sale display manufacturer to develop a high-impact sales presentation that was delivered to Microsoft corporation management.

Web Design/Development, Management, Marketing, and Tech Support
Piedmont Systems, Inc., Advance, NC
August 1998 to September 2000

Selected Accomplishments:

Designed, developed, and maintained websites and databases using various programming languages, applications, and protocols. Coded and tested applications for acceptable performance, cross-browser compatibility, cross-platform compatibility, and search engine optimization.
Implemented and supported Microsoft Exchange Server and Microsoft Outlook and provided website and email account administration using Microsoft IIS and Exchange Server.
Coordinated the successful implementation of new revenue streams including web/email hosting and web development. Partnered with MCI to become a reseller of their EDI VAN service. This new service became one of Piedmont Systems' top revenue producers.
Provided hardware and software technical support and training. Installed and configured hardware and software components.
Collaborated with a client to develop an online job posting service. Within one year of deployment, the client was offered and accepted a profitable buyout from a national job posting site.
Managed the day-to-day HR and financial operations of the business. Hired and supervised support staff, ran the bi-weekly payroll, paid the monthly and quarterly taxes, and completed customer invoicing.

Internal Consultant, Organizational Development
North Carolina Baptist Hospital, Winston-Salem, NC
September 1997 to August 1998

Selected Accomplishments:

Conducted New Employee Orientation and customer service workshops.
Worked with team members to plan, develop, and deliver enterprise-wide initiatives including: weekly new employee orientation, monthly leadership forums, quarterly course offerings, and yearly leadership retreats.
Worked with members of leadership team to develop and coordinate presentations.
Managed the tuition reimbursement program and database.
Produced the quarterly Organizational Development course catalog.
Served on taskforce responsible for evaluating and recommending a new HRIS system.